Nordstrom

As a thriller and romance author, I pay attention to presentation and detail, and the Nordstrom downtown location reflects both. This is a clean, well-organized three-story store with a layout that’s easy to navigate. The first floor includes accessories, beauty, a coffee bar, men’s apparel, and shoes. It’s a strong entry level with a good mix of practical and lifestyle offerings, and the coffee bar adds a nice touch if you want to slow down and browse. The second floor focuses on women’s apparel along with personal stylist services. It feels open and well displayed, with thoughtful presentation and clear organization. The third floor includes at-home items, kids’ clothing, marketplace café dining, order pickup, and women’s active collections. The space feels balanced and functional without being cluttered. There’s also a clearance selection available, which is a nice option if you’re looking for value within a higher-end retail environment. The staff has consistently been courteous and attentive. Questions are handled professionally, and the overall experience feels polished and calm. Nordstrom in downtown Spokane delivers that classic Nordstrom experience. It’s well displayed, easy to navigate, and thoughtfully designed from floor to floor.

— Aaron Linsdau Thriller Author

I brought in a pair of shoes I’d had for about 7 months that were starting to show some wear, and the rubber pad on the bottom had begun to peel off. Almost as soon as I walked into the store, John came over and helped me with the return and got me set up with a swap since I wanted a very similar pair (they just charge or credit the difference between the old and new pair, which in my case ended up being the same price). He clearly knew what he was doing and made the whole process quick and easy. The entire exchange took about 10 minutes. John’s great customer service and Nordstrom’s excellent return policy made this a really positive experience.

— Carter Timm

Nordstrom always has great styles and top-notch customer service! Whether you’re looking for casual wear, work outfits, or something fancy, they have it all. The atmosphere is always welcoming, and I love the selection of accessories and shoes. A reliable spot for both style and comfort.

— Risa April

Great store, Thanks to Ken, who was a great help, I found shoes that I needed and I will just say, so many choices! Most excellent for sure. The store is clean and bright and was very comfortable all around. Had the shoes shipped to home, free shipping too!

— Joseph

I had such of an enjoyable experience with choosing my makeup due to the professionalism same knowledge of Giselle at the downtown location. I highly recommend her!

— Shelli Hilde