Watertown Hotel - A Staypineapple Hotel

I stayed here with my daughter for 1 night and I can honestly say that this was the best service we've ever had in a hotel! I've read so many amazing reviews from this hotel so I just had to give it a try and I'm glad we did. It was an early bday trip for my 10 year old daughter and so when the hotel emailed me my confirmation and asked if there was anything they could do to make it special, I mentioned that it was an early bday trip and asked if they could have something to surprise her with in the room and I offered to cover the costs associated with it. They emailed me back right away and asked about what her favorite things are like snacks, activities, music, etc. I couldn't believe how detailed they were with wanting to know about my daughter! Anyway, when we checked in, I don't know what I was expecting but I definitely didn't expect what they did for us! The entire room was decorated with Kpop Demon Hunters themed balloons and banners, plus there was a present for her!!!! They gave her stickers, some branded items from her favorite kpop groups and a gift card to a nearby boba shop. I was blown away and brought to tears at their over-the-top service. We've had a really rough year, and recently lost her aunt very suddenly, so this surprise was very much needed and appreciated. The room itself was so clean and although there's some construction going on around the hotel right now, it didn't take away from the comfort we had in the room and the high level of customer service we received. I will definitely be back in the future! Thank you so much to everyone who helped out in making our trip extra special!!!!

— Gina Bourne

I would like to sincerely recognize Jason and Stephanie at the Staypineapple Watertown Hotel for delivering truly exceptional hospitality. From the moment we arrived, they welcomed us with warmth, professionalism, and genuine kindness, making the check-in process seamless. Their attentiveness, positive attitude, and willingness to go above and beyond immediately made us feel valued as guests. They were incredibly helpful, responsive to our needs, and eager to ensure our stay was comfortable and enjoyable in every way. Their outstanding customer service, strong work ethic, and dedication to guest satisfaction greatly enhanced our overall experience. Jason and Stephanie represent the very best of hospitality and are tremendous assets to this hotel; they absolutely deserve recognition.

— Coco B

Great location for the university district. Rooms are squeaky clean and front desk reception was friendly and accommodating. The room itself was huge, but awkward. The tv was tiny and the space felt cold. My biggest complaint was that the fan in the room was so loud and wouldn’t adjust to manual temperature controls. It was boiling in that room and no matter what I did it wouldn’t cool down or stop clicking on and off. Didn’t get very good sleep at all. This is a hotel of safety and convenience, not so much comfort.

— Bonnie

We booked 2 nights to tour University of Washington because of the location, great rate, affordable parking fees, and good reviews. We texted the hotel to ask for a specific room location and they were able to honor it. Every employee on the phone, and at the front desk and cafe were so nice! Also, the room was very quiet and one of the CLEANEST hotel rooms we’ve ever stayed in. We felt very safe with secured parking and elevator access. The only issues were gaps in the blackout shades, low water pressure, and flat pillows. The room was a little small and furniture a bit worn, but overall, this is a solid no-frills hotel with cute pineapple branding and decor that delivered just the right amount of comfort for a quick trip. Small touches here and there (lots of outlets for charging!! mini creamers in the fridge!! pineapple cookies!!) made us feel welcome.

— Suzanne Gill

A wonderful 3 star hotel with 5 star cleanliness, service, and quality. The beds were amazing, most comfortable I’ve had including home! Not something you expect to say about a hotel. Location was perfect, price was great and staff very helpful guiding to local venues.

— Thomas